Terms & Conditions
Silver Linings Counselling & Psychotherapy
Jazmina Grey – Counsellor, Psychotherapist & Clinical Supervisor
Last updated: September 2026
Welcome to the Silver Linings Counselling & Psychotherapy website. These Terms & Conditions explain the terms that apply when you access and use this website.
By continuing to use this website, you agree to these terms. If you do not agree with them, please discontinue use of the website.
About Silver Linings
Silver Linings Counselling & Psychotherapy is a private counselling, psychotherapy and clinical supervision practice operated by Jazmina Grey.
Services include counselling and psychotherapy for adults, children and young people, couples and families, alongside clinical supervision for qualified and trainee counsellors.
Services are available face-to-face in Buckhurst Hill, Essex, with online services also available where appropriate.
Contact details:
Email: silverlinings.admin@gmail.com
Telephone: 07902 299820
Website: silverliningscounselling.com
Information on this website
The information provided on this website is intended to give you general information about Silver Linings Counselling & Psychotherapy, the services I offer and topics relating to counselling, psychotherapy, wellbeing and mental health.
I aim to ensure that information on the website is accurate and up to date. However, information may change from time to time and I cannot guarantee that every piece of information will always be complete, current or free from errors.
Not a substitute for professional or emergency support
Information, articles, resources and downloadable materials available through this website are provided for general information and educational purposes only.
They are not intended to provide a diagnosis or replace individual medical, psychological, psychiatric or other professional advice.
Reading information on this website or contacting me through the website does not create a therapeutic relationship.
A therapeutic relationship begins only once we have agreed to work together and the appropriate counselling or supervision arrangements have been established.
Silver Linings Counselling & Psychotherapy is not an emergency or crisis service.
If you or someone else is in immediate danger or there is a risk to life, call 999 or attend your nearest A&E. Further crisis and mental-health support information can be found on my Emergency Support page.
Enquiries and free consultations
Submitting an enquiry or requesting a free consultation does not commit you to beginning counselling or supervision.
Likewise, submitting a request does not guarantee that I will be able to offer you a particular appointment, service or ongoing therapeutic work.
The free 15-minute consultation provides an opportunity to briefly discuss what you are looking for, ask questions and consider whether working together may be appropriate.
It is not a counselling or psychotherapy session.
Counselling and psychotherapy services
If we agree to work together, you will be provided with a separate Counselling Agreement containing the terms that apply specifically to our therapeutic work.
This includes information regarding matters such as:
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Confidentiality and its limitations
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Session arrangements
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Fees and payment
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Cancellations and missed appointments
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Communication between sessions
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Record keeping and data protection
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Professional boundaries
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Ending therapy
Where there is any difference between these general website Terms & Conditions and your individual Counselling Agreement regarding the provision of therapy, the terms of your Counselling Agreement will apply.
Clinical supervision
Clinical supervision is subject to a separate Supervision Agreement.
This sets out the professional arrangements for supervision, including confidentiality, responsibilities, fees, cancellations, professional standards and other relevant boundaries.
Trainee counsellors remain responsible for ensuring that their supervision arrangements meet the requirements of their training provider, placement and professional membership body.
Fees
Current fees are displayed on the Fees page of this website.
I reserve the right to review and change my fees. Existing clients and supervisees will be informed appropriately of changes that affect their ongoing work.
The fees and payment arrangements agreed when counselling or supervision begins will also be detailed within the relevant agreement.
Cancellations
Cancellation arrangements for counselling and supervision are provided within the relevant agreement.
Please refer to the agreement you have signed for the cancellation terms that apply to your sessions.
Information displayed elsewhere on the website is intended as a general guide and does not replace the terms agreed with individual clients or supervisees.
Online counselling and supervision
Some services may be provided online using agreed video or communication platforms.
Clients and supervisees are responsible for ensuring that they have an appropriate device, internet connection and sufficiently private environment for online sessions.
Specific arrangements relating to online work will be discussed before sessions begin and, where appropriate, included within your counselling or supervision agreement.
Children and young people
Counselling for children and young people will be arranged in accordance with appropriate professional, ethical and safeguarding considerations.
Depending upon the age and circumstances of the young person, involvement or consent from a parent or person with parental responsibility may be required.
Specific arrangements regarding confidentiality, parental involvement and communication will be discussed before counselling begins.
Confidentiality
Confidentiality is an important part of counselling, psychotherapy and clinical supervision.
However, confidentiality is not absolute. There may be circumstances where information needs to be disclosed, including where there are serious safeguarding concerns, a significant risk of harm or where disclosure is required by law.
The specific limits of confidentiality will be explained in the relevant counselling or supervision agreement.
Privacy and personal information
Any personal information collected through this website or through my professional services will be handled in accordance with applicable data-protection legislation.
For further information about how I collect, use, store and protect personal information, please read my Privacy Policy.
Intellectual property and copyright
Unless otherwise stated, original written content and materials created by Silver Linings Counselling & Psychotherapy and displayed on this website are protected by copyright and other applicable intellectual-property rights.
You may view and access website content for your own personal, non-commercial use.
You should not reproduce, copy, republish, distribute, sell or commercially exploit original Silver Linings content without prior permission.
Some photographs, graphics, logos, fonts or other materials appearing on this website may be owned or licensed by third parties. Ownership of those materials remains with their respective rights holders.
© 2026 Silver Linings Counselling & Psychotherapy.
Downloads and resources
From time to time, Silver Linings may provide worksheets, therapeutic resources, guides or other downloadable materials.
Unless stated otherwise, these are intended for personal and educational use only.
They should not be reproduced, resold, republished or presented as another person's work without permission.
Therapeutic resources are intended to provide general support and information and are not a replacement for individual professional assessment, counselling, psychotherapy or medical advice.
External websites and links
This website may contain links to third-party websites, directories, professional organisations or support services.
These links are provided for convenience and additional information.
Silver Linings Counselling & Psychotherapy is not responsible for the content, availability, privacy practices or security of external websites.
The inclusion of a link does not necessarily mean that I endorse all information, services or opinions provided by that website.
Website availability
I aim to keep the Silver Linings website accessible and functioning correctly, but I cannot guarantee that it will always be available without interruption.
Access may occasionally be suspended or affected by maintenance, technical issues or circumstances outside my control.
Limitation of liability
Reasonable care is taken when creating and maintaining the information and resources provided on this website.
However, to the extent permitted by law, Silver Linings Counselling & Psychotherapy cannot accept responsibility for loss or damage arising solely from reliance upon general information or resources provided through this website.
Nothing in these Terms & Conditions is intended to exclude or restrict liability where doing so would be unlawful.
Changes to these Terms
I may update these Terms & Conditions from time to time to reflect changes to the website, my services or relevant legal and professional requirements.
The most recent version will be available on this website and the date at the top of this page will be updated accordingly.
Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes relating to use of this website will be subject to the jurisdiction of the courts of England and Wales, subject to any rights you may have under applicable consumer law.
Contact
If you have any questions about these Terms & Conditions, please contact:
Jazmina Grey
Silver Linings Counselling & Psychotherapy
Email: silverlinings.admin@gmail.com
Telephone: 07902 299820
