Silver Linings Counselling & Psychotherapy

Jazmina Grey – Counsellor, Psychotherapist & Clinical Supervisor

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Last updated: September 2026

At Silver Linings Counselling & Psychotherapy, your privacy and confidentiality are important to me. This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website, make an enquiry, book a consultation or access counselling, psychotherapy or clinical supervision services.

I am committed to handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data-protection legislation.

Silver Linings Counselling & Psychotherapy is registered with the Information Commissioner's Office (ICO).

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Who is responsible for your information?

For the purposes of data-protection law, the data controller is:

Jazmina Grey
Silver Linings Counselling & Psychotherapy
Buckhurst Hill, Essex

Email: silverlinings.admin@gmail.com
Telephone: 07902 299820
Website: silverliningscounselling.com

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If you have any questions about how your personal information is handled, please contact me using the details above.

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What information may I collect?

The information I collect depends on how you interact with Silver Linings.

When you contact me through my website, email, telephone or consultation form, I may collect information including your:

• Name

• Email address

• Telephone number

• Preferred method of contact

• Information contained within your enquiry

• Information about how you found Silver Linings

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If you become a counselling, psychotherapy or supervision client, I may also need to collect additional information relevant to providing the service, including contact and emergency-contact details, session and appointment information, payment records, counselling or supervision records and other information you choose to share with me.

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During counselling or psychotherapy, this may include sensitive information relating to your physical or mental health and other aspects of your personal circumstances.

Some of this information is classed as special category data under UK GDPR and receives additional legal protection. 

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Why I use your information

I may use your personal information to:

• Respond to enquiries;

• Arrange free consultations;

• Provide counselling, psychotherapy and clinical supervision;

• Manage appointments and communicate with you;

• Maintain appropriate professional records;

• Process and record payments;

• Meet professional, safeguarding, insurance and legal obligations;

• Maintain the security and effective operation of my website and practice.

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I will only collect and use information that is relevant and necessary for these purposes.

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Lawful basis for processing your information

Data-protection law requires me to have an appropriate lawful basis for processing personal information.

Depending upon the circumstances, this may include processing that is necessary to take steps at your request before entering into a contract, to perform my contractual relationship with you, to comply with a legal obligation, or where I have a legitimate interest in operating and administering my professional practice.

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Where I process special category data, such as information concerning your health, an additional condition under Article 9 UK GDPR must also apply.

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The appropriate basis and condition depend upon the particular purpose for which information is being processed. The ICO requires organisations processing special-category information to identify both an Article 6 lawful basis and an appropriate Article 9 condition. 

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Confidentiality and sharing your information

Information you share with me is treated confidentially.

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I do not sell your personal information.

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There may, however, be limited circumstances where information needs to be shared, for example:

• Where I am legally required to disclose information;

• Where there are safeguarding concerns;

• Where there is a serious risk of harm;

• With professional or regulatory bodies where required;

• With carefully selected service providers that help me operate my practice, where appropriate safeguards are in place.

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The limits of confidentiality relating specifically to counselling or supervision are explained further within the relevant counselling or supervision agreement.

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Clinical supervision

As part of ethical counselling practice, aspects of therapeutic work may be discussed within clinical supervision.

The purpose of supervision is to support safe, ethical and effective practice. Wherever possible, information is discussed without identifying the client.

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My clinical supervisor is also bound by professional confidentiality requirements.

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Children and young people

I provide counselling services to children and young people and therefore may process personal information relating to individuals under the age of 18.

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Where appropriate, information may also be collected from a parent, guardian or other person involved in arranging counselling.

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I take particular care when handling children's personal information and will only collect information that is necessary for providing the service and meeting my professional, safeguarding and legal responsibilities.

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How your information is stored

I take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

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Information may be held securely in electronic and/or paper form. Appropriate safeguards are used according to the nature and sensitivity of the information.

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Where third-party systems are used to provide services such as website hosting, forms, email or video communications, those providers may process information in accordance with their own privacy and security arrangements.

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How long I keep your information

I do not keep personal information for longer than is reasonably necessary.

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Different types of information may need to be retained for different periods depending upon professional, legal, safeguarding, insurance and regulatory requirements.

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When information is no longer required, it will be securely deleted or destroyed.

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I would customise this paragraph before publishing. If your insurer/BACP/NCPS procedures specify a particular retention period for client records, put the actual period here. The ICO expects your privacy notice to state how long information is retained, or explain how you determine that period. 

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Website, Wix and cookies

My website is created and hosted using Wix.

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Like most websites, it may use cookies and similar technologies that are necessary for the website to operate and, depending on the choices you make, may also be used for functionality, analytics or other purposes.

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Where consent is legally required for non-essential cookies, visitors should be given the opportunity to make their cookie choices.

You can find further information through the cookie settings available on this website.

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The ICO advises that website visitors must be informed about cookies and that consent is generally required before using cookies that are not strictly necessary. 

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Contact and consultation forms

When you submit a contact or consultation form through this website, the information you provide will be used to respond to your enquiry and, where appropriate, arrange a consultation or provide the service you have requested.

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Please avoid including unnecessary sensitive information in an initial website enquiry.

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The website contact form should not be used for urgent or crisis support. Please visit my Emergency Support page if you need information about crisis services.

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Email, telephone and online communication

You may choose to communicate with me by telephone, email or other agreed communication methods.

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Online consultations and sessions may also be provided through agreed video platforms such as Zoom or WhatsApp.

While reasonable steps are taken to protect confidentiality, no method of electronic communication can be guaranteed to be completely secure.

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Your data-protection rights

Depending on the circumstances, you may have rights regarding your personal information, including the right to:

• Ask for access to the personal information I hold about you;

• Ask for inaccurate information to be corrected;

• Ask for information to be erased in certain circumstances;

• Ask for processing to be restricted in certain circumstances;

• Object to certain types of processing;

• Request the transfer of information in certain circumstances; and

• Withdraw consent where consent is the basis relied upon.

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Not every right applies in every circumstance.

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If you would like to exercise any of your rights, please contact me at silverlinings.admin@gmail.com.

The ICO requires privacy information to tell people about their data-protection rights and how they can exercise them. 

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Complaints

If you have concerns about how I have handled your personal information, please contact me first so that I have an opportunity to address your concerns.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

Information Commissioner's Office

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Changes to this Privacy Policy

I may update this Privacy Policy periodically to reflect changes to my practice, services or legal and regulatory requirements.

The most recent version will always be available on this website.